The telephone deactivation method allows you to talk to a Microsoft customer service representative to complete the deactivation process. The appropriate telephone number is determined by the country/region that is configured for the Remote Desktop license server, and that telephone number is displayed in the Deactivate Server Wizard.

Membership in the local Administrators group, or equivalent, on the RD Licensing server that you plan to configure, is the minimum required to complete this procedure. Review details about using the appropriate accounts and group memberships at

To deactivate a Remote Desktop license server by using the telephone
  1. On the license server, open Remote Desktop Licensing Manager. To open Remote Desktop Licensing Manager, click Start, point to Administrative Tools, point to Remote Desktop Services, and then click Remote Desktop Licensing Manager.

  2. Verify that the connection method for the Remote Desktop license server is set to Telephone by right-clicking the license server that you want to deactivate, and then clicking Properties. On the Connection Method tab, change the connection method if necessary, ensure that the correct country or region is selected in the Select Country or Region list, and then click OK.

  3. Right-click the license server that you want to deactivate, point to Advanced, and then click Deactivate Server. The Deactivate Server Wizard starts.

  4. On the Welcome page, click Next.

  5. Call Microsoft by using the telephone number that is displayed on the License Server Deactivation page, and then provide the Microsoft customer support representative with the license server ID that is displayed on your screen.

  6. The representative processes your request to deactivate the license server, and then provides you with a confirmation code. On the License Server Deactivation page in the Deactivate Server Wizard, type the confirmation code that the representative provides, and then click Next. The license server is deactivated.

  7. On the Completing the Deactivate Server Wizard page, click Finish.