The telephone installation method allows you to talk to a Microsoft customer service representative to complete the installation process. The appropriate telephone number is determined by the country/region that you chose in the Activate Server Wizard and is displayed by the wizard.

Membership in the local Administrators group, or equivalent, on the RD Licensing server that you plan to configure, is the minimum required to complete this procedure. Review details about using the appropriate accounts and group memberships at

To install Remote Desktop Services client access licenses by using the telephone
  1. On the license server, open Remote Desktop Licensing Manager. To open Remote Desktop Licensing Manager, click Start, point to Administrative Tools, point to Remote Desktop Services, and then click Remote Desktop Licensing Manager.

  2. Verify that the connection method for the Remote Desktop license server is set to Telephone by right-clicking the license server on which you want to install Remote Desktop Services client access licenses (RDS CALs), and then clicking Properties. On the Connection Method tab, change the connection method if necessary, ensure that the correct country or region is selected in the Select Country or Region list, and then click OK.

  3. Right-click the license server on which you want to install the RDS CALs, and then click Install Licenses. The Install Licenses Wizard starts.

  4. Click Next.

  5. On the Obtain Client License Key Pack page, use the telephone number that is displayed to call the Microsoft Clearinghouse, and give the representative your Remote Desktop license server ID and the required information for the licensing program through which you purchased your RDS CALs. The representative then processes your request to install RDS CALs, and gives you a unique ID for the RDS CALs. This unique ID is referred to as the license key pack ID.


    Retain a copy of the license key pack ID. Having this information with you facilitates communications with the Microsoft Clearinghouse should you need assistance with recovering RDS CALs.

  6. In the Install Licenses Wizard, on the Obtain client license key pack page, enter the license key pack ID provided by the representative into the boxes provided, and then click Next. The RDS CALs are installed on your Remote Desktop license server.

  7. To complete the process, click Finish. The Remote Desktop license server can now issue RDS CALs to clients that connect to a Remote Desktop Session Host (RD Session Host) server.