This topic lists some common issues that you may encounter when using Storage Explorer. For more troubleshooting information, see http://go.microsoft.com/fwlink/?LinkId=94678.
What problem are you having?
- I am not able to see
my iSCSI fabric under iSCSI Fabrics.
- I am not able to see my
Fibre Channel fabric under Fibre Channel Fabrics.
- I cannot connect to
a remote computer using Storage Explorer.
I am not able to see my iSCSI fabric under iSCSI Fabrics.
- Cause: Possible causes
include:
- Discovery of iSCSI nodes is achieved by
querying Internet Storage Name Service (iSNS) servers in your
storage area network (SAN). If there are no iSNS servers in your
SAN, or if the iSCSI initiators and targets have not been
configured to use an iSNS server for discovery, you will not be
able to see your iSCSI fabric.
- Firewall restrictions are blocking your
server from communicating with other servers in your SAN.
- Computers in your SAN are not part of a
domain. Storage Explorer can only discover computers that have a
fully qualified domain name (FQDN).
- Discovery of iSCSI nodes is achieved by
querying Internet Storage Name Service (iSNS) servers in your
storage area network (SAN). If there are no iSNS servers in your
SAN, or if the iSCSI initiators and targets have not been
configured to use an iSNS server for discovery, you will not be
able to see your iSCSI fabric.
- Solution: Resolutions
include:
- If you do not have any iSNS servers in your
SAN, you first need to install one. On a computer running Windows
Server 2008 or later, you can install Internet Storage Name
Server using Server Manager (in the Features node, click
Add Features). On a computer running Windows 2000 or
Windows Server 2003, you can download and install Microsoft
iSNS Server 3.0 from the Microsoft Download Center (http://go.microsoft.com/fwlink/?LinkID=94670).
After you have installed one or more iSNS servers, configure each iSCSI initiator and target in your SAN to use an iSNS server for discovery. This configuration is done in the configuration tools for initiators and targets, such as iSCSI Initiator in Control Panel.
- Enable the Windows Management
Instrumentation (WMI) exception on every server running Windows
Server 2008 or later that is part of your fabric. You can
enable this exception by using Windows Firewall from Control Panel.
For more information, see http://go.microsoft.com/fwlink/?LinkID=94683.
- Make sure that all computers in your SAN are
part of a domain and that they have a valid FQDN.
- If you do not have any iSNS servers in your
SAN, you first need to install one. On a computer running Windows
Server 2008 or later, you can install Internet Storage Name
Server using Server Manager (in the Features node, click
Add Features). On a computer running Windows 2000 or
Windows Server 2003, you can download and install Microsoft
iSNS Server 3.0 from the Microsoft Download Center (http://go.microsoft.com/fwlink/?LinkID=94670).
I am not able to see my Fibre Channel fabric under Fibre Channel Fabrics.
- Cause: Possible causes
include:
- Discovery of Fibre Channel nodes is partly
achieved by querying the Fibre Channel switches in your SAN. The
Fibre Channel commands that a switch can support depend on the
hardware manufacturer of the switch, the model of the switch, and
the version of the firmware running on the switch. If a switch does
not support the commands issued by Storage Explorer, you will not
be able to see that switch, and possibly some of the servers
connected to it.
- Firewall restrictions are blocking your
server from communicating with other servers in your SAN.
- Computers in your SAN are not part of a
domain. Storage Explorer can only discover computers that have a
fully qualified domain name (FQDN).
- Discovery of Fibre Channel nodes is partly
achieved by querying the Fibre Channel switches in your SAN. The
Fibre Channel commands that a switch can support depend on the
hardware manufacturer of the switch, the model of the switch, and
the version of the firmware running on the switch. If a switch does
not support the commands issued by Storage Explorer, you will not
be able to see that switch, and possibly some of the servers
connected to it.
- Solution: Resolutions
include:
- Contact the manufacturer of your Fibre
Channel switch and verify that it is compatible with Storage
Explorer.
- Enable the Windows Management
Instrumentation (WMI) exception on every server running Windows
Server 2008 or later that is part of your fabric. You can
enable this exception by using Windows Firewall from Control Panel.
For more information, see http://go.microsoft.com/fwlink/?LinkID=94683.
- Make sure that all computers in your SAN are
part of a domain and that they have a valid FQDN.
- Contact the manufacturer of your Fibre
Channel switch and verify that it is compatible with Storage
Explorer.
I cannot connect to a remote computer using Storage Explorer.
- Cause: The Windows
Management Instrumentation (WMI) exception on the remote
computer is not enabled, or you are not logged on using a domain
account that is a member of the Administrators group on the
remote computer.
- Solution: Use Windows
Firewall in Control Panel to enable the Windows Management
Instrumentation (WMI) exception on the remote computer. For
more information, see http://go.microsoft.com/fwlink/?LinkID=94683.
Also, ensure that the account you used to log on to the local computer is a member of the Administrators group on the remote computer. For more information, see Connecting to a Remote Computer.