You should use this procedure if you have chosen to configure the Route through e-mail method for a fax device. (For more information, see Configure Incoming Fax Routing Methods.)

To configure SMTP settings for e-mail routing
  1. Open Fax Service Manager.

  2. In the left pane, right-click Fax, and then click Properties.

  3. To enable incoming faxes to be routed to recipients by e-mail, click the Receipts tab and then do the following:

    1. Select the Use these SMTP settings for the Route Through E-mail incoming routing method check box.

    2. In From e-mail address, type the e-mail address to which all incoming faxes will be received.

    3. In Server address, type the Simple Mail Transfer Protocol (SMTP) address of the mail server to which incoming faxes will be received.

    4. In Port, type the port number.

  4. Also on the Receipts tab, click Authentication, and then, based on how your SMTP server is set up, do one of the following:

    • Click Anonymous access if this is sufficient to access the SMTP server.

    • Click Basic authentication, click Credentials, and then type a user name and password.

    • Click Integrated Windows Authentication if NTLM authentication is needed to access the SMTP server, click Credentials, and then type a user name and password.


You can also specify that these settings will be used to deliver e-mail receipts to users sending faxes, to notify them whether their fax is sent successfully. For more information, see Configure Fax Delivery Receipts.

Additional considerations

  • To configure fax components, you must be a member of the Administrators group or you must have been delegated the appropriate authority.

  • To open Fax Service Manager, click Start, point to Administrative Tools, and then click Fax Service Manager.

Additional references